Wednesday, 23 July 2014

MANAGING QUALITY IN WAREHOUSE & LOGISTICS OPERATIONS – AN INTRODUCTORY COURSE, 17-18 September 2014

MANAGING QUALITY IN WAREHOUSE & LOGISTICS OPERATIONS – AN INTRODUCTORY COURSE


Date              :     17 – 18 SEPTEMBER 2014
                           (WEDNESDAY & THURSDAY)
Venue           :     ROTUNDA 2,
                           SHAH ALAM CONVENTION
                           CENTRE (SACC), SHAH ALAM
  Time           :     9.00 AM – 5.00 PM
  Speaker        :     ASSOC. PROF. DR. SARIWATI
                              MOHD SHARIFF

* HRDF Claimable – SBL


Early Bird Registration before 31/7/2014
Register after         31/7/2014
Group       Discount
(10%)
2-Days Course Fee (inclusive: Meals,   Training   Materials and Certificate)
RM950
per pax
RM1,500 per pax
For the third and subsequent delegate from the same   company.








17 SEPTEMBER 2014 (WEDNESDAY)

TIME
PROGRAMME
8.30 am – 9.00 am
Registration / Refreshment
9.00 am – 10.00 am
Introduction to Quality
10.00 am – 11.00 am
Quality Dimensions in Warehouse and Logistics Operations and Services
11.00 am – 1.00 pm
Total Quality Management - Principles
1.00 pm – 2.00 pm
Lunch break
2.00 pm – 5.00 pm
Quality Management System in Business: ISO 9001: 2008
Importance of Quality Management for Competitiveness
 End Day 1 & Coffee break

18 SEPTEMBER 2014 (THURSDAY)


TIME
PROGRAMME
8.30 am – 9.00 am
Registration / Refreshment
9.00 am – 10.00 am
Quality Control Problem Solving Tools
10.00 am – 11.00 am
Hands on problem solving - Applications
11.00 am – 1.00 pm
Hands on problem solving - Applications
1.00 pm – 2.00 pm
Lunch break
2.00 pm – 5.00 pm
Moving Forward Towards  Organization Efficiency and Personal Competencies
Q & A
End Program & Coffee break


Synopsis
This course provides an insight on managing quality and how to establish a quality management system in warehouse and logistics operations. Introductory topics to be delivered are: drafting Quality Policy, Quality Objectives and SOPs, setting up quality documentations and quality records, and introducing Quality Control problem solving tools that are essential in executing daily work tasks so as to improve work productivity and efficiency and personal competencies.


What will be covered in the workshop?
This course serves as a mind-opener on the importance of inculcating built-in quality in one’s works and doing the right things right from the beginning; specifically – Plan – Do – Check – Act principles. The scope of the course encompasses basic principles of total quality management, quality management system and basic applications of quality control tools to identify operational problems, to make the right decisions and to take effective remedial actions in the warehouse and logistics operations.


Learning Outcomes:
At the end of the course, the participants should be able to:
-        Demonstrate the acquired practical knowledge on managing quality issues in warehouse and logistci operations.
-        Apply and use quality control tools to identify, solve problems and make correct decisions to improve work productivity and service quality, and to minimise waste and losses at the workplace in the  warehouse, logistics and business operations in the organization.
-        Demonstrate high personal values and integrity and work competenices at the workplace.

Who should join this workshop?
Postgraduates and Undergraduates students, Graduates, Researchers, Practitioners, Executives, Managers and Entrepreneurs are invited to join this workshop.

Interested

Please confirm your attendance by sending an e-mail   / fax together with the Registration Form to :
 (03-5521 1358-Puan Haslinda) or noriah386@salam.uitm.edu.my
(03-5544 2343- Puan Noriah) or
03-55442344 (fax)


Speaker’s Biodata

Dr. Sariwati Mohd. Shariff, an associate professor has served the Faculty of Business Management, Universiti Teknologi MARA Shah Alam for thirteen years from 2000 – 2013. She teaches both degree and postgraduate courses on Occupational Safety, Health and Environmental Management, Project and Quality Management, and Operations Management as well as being the resource person for these courses. Having a degree in electrical engineering, masters in technology management and certificate as registered OSH Officer from NIOSH (2008), she had twenty years of manufacturing experiences in the semiconductor and audio industry for MOTOROLA in Sungai Way and AIWA ELECTRONICS in Johor from 1982 – 2000 as Senior Quality and Final Test Engineer. As an academic staff, she had published several academic books on the taught courses, conference proceedings and journals on her areas, and supervises several postgraduate students in applied business research (ABR) and doctoral program. She is also involved as panel examiners for ABR, Master and Matriculation programs with the Faculty, MITRANS and Ministry of Education. Her doctoral study with Universiti PUTRA Malaysia focused on industrial training on undergraduates in the manufacturing industry. Currently, she is the Head of Postgraduate Studies in Malaysia Institute of Transport (MITRANS), which is a research centre in transport and logistics in UiTM Shah Alam from 2012 till present.


                                                                        
REGISTRATION FORM

1) TITLE                     : 
2) FULL NAME        :
3) ADDRESS            :

 4) E-MAIL                 :
 5) PHONE                 :
 6) ORGANIZATION/FACULTY: 
 7) DESIGNATION   :
*Registration is confirmed when participant submit or send in this Registration Form to the organizer.

Fee/Payment Method:
1) Crossed Cheque /Local Order (L.O)/ Bank draft/ Money Order to:
 Name       : BENDAHARI UITM
 Address : Malaysia Institute of Transport (MITRANS)
                    Universiti Teknologi MARA
                    40450 Shah Alam
                    SELANGOR DARUL EHSAN
2) Cash Deposit/ Transfer online to:
Account Name         : BENDAHARI UITM
No. Acc.                     : 105140003422
Bank Name               : AFFIN BANK BERHAD
* Email the Receipt to:  baizah@salam.uitm.edu.my or norzaihan938@salam.uitm.edu.my
Subject : Fee For MANAGING QUALITY IN WAREHOUSE & LOGISITICS OPERATIONS

*Cancellations: Cancellation must be notified in writing. 50% of the registration fee will be charged for cancellation made less than three (3) working days. Cancellation within 24 hours will be charged at 100% of the registration. We regret that cancellation cannot be accepted thereafter. The organizer reserves the right to make any amendments, cancel and/or change the programme, speaker, date or venue should circumstances beyond our control arise. We shall inform the participant(s) if any changes arise.
MITRANS must receive your registrations via fax OR email, not later than 29 AUGUST 2014 in order to reserve your space.